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License Download Help

Discussion in 'General Discussion' started by jrthom1, Apr 24, 2016.

  1. jrthom1

    jrthom1 New Member

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    I just downloaded 3.5.7. I purchased a GM license and upgraded to 6 guests around 2010. I am unable to download my license after install.
     
    #1 jrthom1, Apr 24, 2016
  2. Wesley Gorby

    Wesley Gorby Production/Community Manager
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    Hello jrthom1,

    I am sure we can square you away, but can you please give us a bit more to go on. Can you not log into the marketplace?

    have you followed the guide at Wiki->Licence

    do you see your licence on the screen described there on the wiki?
     
    #2 Wesley Gorby, Apr 25, 2016
  3. jrthom1

    jrthom1 New Member

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    Let me try the marketplace

    Update. I do not see a logon to the marketplace and I did follow the guide. Still no license. I see in the Queue that it attempts to update the license, but nothing happens.
     
    #3 jrthom1, Apr 25, 2016
  4. jrthom1

    jrthom1 New Member

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    Krillion_GD, I am sending you a PM with more information.
     
    #4 jrthom1, Apr 25, 2016
  5. Wesley Gorby

    Wesley Gorby Production/Community Manager
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    Please check you PM box for updates..
     
    #5 Wesley Gorby, Apr 26, 2016
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