1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. While the majority of active discourse on D20PRO has moved to our Discord Channels, this forum is still active and checked-in on regularly by our staff. However, for the very latest information, conversation and/or immediate support, please join us on Discord here: http://discord.gg/Ph38ckM
    Dismiss Notice
Cookies Forums Usage

Purchase button does not work

Discussion in 'General Discussion' started by Lightangel, Jan 5, 2016.

  1. Lightangel

    Lightangel New Member

    Joined:
    Oct 29, 2010
    Messages:
    20
    Likes Received:
    0
    When I click the purchase button in the marketplace nothing happens? Running windows 10. Any suggestions?
     
    #1 Lightangel, Jan 5, 2016
  2. Wesley Gorby

    Wesley Gorby Production/Community Manager
    Staff Member

    Joined:
    Aug 1, 2011
    Messages:
    2,443
    Likes Received:
    140
    I'll see if I can get one of the guys who works with the marketplace to help you...
     
    #2 Wesley Gorby, Jan 5, 2016
  3. thraxxis

    thraxxis Member

    Joined:
    Jul 8, 2008
    Messages:
    507
    Likes Received:
    1
    Hail and well met Lightangel,

    Please upgrade to v3.5.7, available here: http://d20pro.com/getd20pro/

    Your purchase should then succeed.
     
    #3 thraxxis, Jan 5, 2016
  4. Lightangel

    Lightangel New Member

    Joined:
    Oct 29, 2010
    Messages:
    20
    Likes Received:
    0
    I was using 3.5.7, I reinstalled and still no go. Any thoughts?
     
    #4 Lightangel, Jan 6, 2016
  5. edwardcd

    edwardcd Administrator
    Staff Member

    Joined:
    Oct 13, 2010
    Messages:
    1,374
    Likes Received:
    9
    Could you provide the d20Pro.log text in here as a post? That way we can see what's going on, and help diagnose the issue you are experiencing. Thanks :)
     
    #5 edwardcd, Jan 6, 2016
  6. Wesley Gorby

    Wesley Gorby Production/Community Manager
    Staff Member

    Joined:
    Aug 1, 2011
    Messages:
    2,443
    Likes Received:
    140
    #6 Wesley Gorby, Jan 6, 2016
  7. Lightangel

    Lightangel New Member

    Joined:
    Oct 29, 2010
    Messages:
    20
    Likes Received:
    0
    Here you go
     

    Attached Files:

    #7 Lightangel, Jan 6, 2016
  8. Lightangel

    Lightangel New Member

    Joined:
    Oct 29, 2010
    Messages:
    20
    Likes Received:
    0
    Just to see if it was my computer, I tried it on my work computer no go
     
    #8 Lightangel, Jan 7, 2016
  9. Lightangel

    Lightangel New Member

    Joined:
    Oct 29, 2010
    Messages:
    20
    Likes Received:
    0
    Any word on this?
     
    #9 Lightangel, Jan 8, 2016
  10. edwardcd

    edwardcd Administrator
    Staff Member

    Joined:
    Oct 13, 2010
    Messages:
    1,374
    Likes Received:
    9
    Hi Lightangel,

    Sorry for the delay, I'm looking at it now.

    If D20PRO is installed in Program Files, attempt to run it as Admin (Windows).

    If you are attempting to purchase and download through the legacy marketplace, try the in-app marketplace. If using the in-app marketplace, try the legacy marketplace.

    legacy:
    open D20PRO
    login to D20PRO Live account
    Marketplace

    In-App
    open D20PRO
    select GM, Host
    select campaign
    Goto D20PRO Main Menu then down to downloads
    - If item you attempted to purchase is a selection to instantly download, press download
    Launch Marketplace
     
    #10 edwardcd, Jan 8, 2016
  11. Lightangel

    Lightangel New Member

    Joined:
    Oct 29, 2010
    Messages:
    20
    Likes Received:
    0
    Running in admin did not matter. I was using the in-app marketplace. When I log on at the splash screen it does not give me the option to go to the marketplace.
     
    #11 Lightangel, Jan 9, 2016
  12. edwardcd

    edwardcd Administrator
    Staff Member

    Joined:
    Oct 13, 2010
    Messages:
    1,374
    Likes Received:
    9
    Ok, thanks for the additional information. Going to have Mat look at this again.
     
    #12 edwardcd, Jan 9, 2016
  13. thraxxis

    thraxxis Member

    Joined:
    Jul 8, 2008
    Messages:
    507
    Likes Received:
    1
    Hail and well met Lightangel,

    I am unable to duplicate this on Window 8. I'll attempt tonight on Windows 10.

    We'll get to the bottom of this promptly. Apologies for the inconvenience.
     
    #13 thraxxis, Jan 11, 2016
  14. Lightangel

    Lightangel New Member

    Joined:
    Oct 29, 2010
    Messages:
    20
    Likes Received:
    0
    Thanks

    My home laptop has windows 10 and my work computer has windows 7 have the same problem on both, if that helps.
     
    #14 Lightangel, Jan 11, 2016
  15. thraxxis

    thraxxis Member

    Joined:
    Jul 8, 2008
    Messages:
    507
    Likes Received:
    1
    Hmm, I just tested successfully on Windows 10.

    I saw the error in the log that explains why Purchase is getting interrupted. But I can't yet explain why.

    Are you running any anti-virus or anti-malware on both computers?
     
    #15 thraxxis, Jan 12, 2016
  16. Lightangel

    Lightangel New Member

    Joined:
    Oct 29, 2010
    Messages:
    20
    Likes Received:
    0
    Just the work computer
     
    #16 Lightangel, Jan 12, 2016
  17. Lightangel

    Lightangel New Member

    Joined:
    Oct 29, 2010
    Messages:
    20
    Likes Received:
    0
    I took all anti-virus software etc. off the work computer and still no go :?
     
    #17 Lightangel, Jan 12, 2016
  18. edwardcd

    edwardcd Administrator
    Staff Member

    Joined:
    Oct 13, 2010
    Messages:
    1,374
    Likes Received:
    9
    Do you know if your computer is using your install of Java or the JRE Included with D20PRO?
    If it's defaulting to your own downloaded copy of Java, try running D20PRO from the D20PRO.bat file (make sure to update the XMX to an appropriate RAM value for your computer).

    If that works and you would rather open from D20PRO.exe I would suggest:
    Uninstalling all versions of JAVA, then perform a manual install from http://java.com/en/download/manual.jsp

    And just to cover our bases, I'm sure you've already done this, but a step often missed is:
    If you have a 32-bit system please make sure to install the 32-bit version of Java and the 32-bit D20PRO app found http://forums.d20pro.com/viewtopic.php?f=20&t=3206

    If you have a 64-bit system please make sure to install the 64-bit version of Java and the 64-bit D20PRO app.
     
    #18 edwardcd, Jan 12, 2016
  19. Lightangel

    Lightangel New Member

    Joined:
    Oct 29, 2010
    Messages:
    20
    Likes Received:
    0
    Tried everything you suggested no go
     
    #19 Lightangel, Jan 12, 2016
(You must log in or sign up to post here.)

Share This Page