DriveThruRPG

I can't use Paypal so I went to the FAQ and found out that I can also purchase D20PRO at drivethrurpg.com.

I purchased D20PRO (Windows) from DriveThruRPG for $30. Which I assumed was the full GM Licence with two seats.

After downloading it I discovered that I must need some kind of coupon/activation code.
I checked these forums and saw that my activation code was ether sent to my email or is on DriveThruRPGS website.

So I looked for it.

I checked my email spam folder, I checked DriveThruRPGs website, I checked the downloaded files.

So finally I sent a message to DriveThruRPG.

"I suppose that I'm suppose to have some way of activating my D20pro account, but I haven't received and email from you containing a code, and I haven't been able to find the code your website anywhere."

There response was:

"Hello,
We apologize for your inconvenience.
Unfortunately, we are merely the point of sale for this product. You will need to contact http://d20pro.com/ to see about activation codes if they were not included. Again, we are very sorry for your inconvenience.
Thank you for your business and please let us know if we can be of any further assistance,
Carinn Seabolt
Customer Service
DriveThruRPG.com"

They haven't charged me just for the privileged of downloading the software, have they?!

 

I checked DriveThruRPGs website. I checked everything that I would consider an order history page.

I'm going to wait. Maybe my payment hasn't gone through completely yet.

I have no way of knowing if that's the problem.

I really, really, really wish you guys were on steam.

I already wasted money on Fantasy Grounds because it was easy to get on steam.

Currently I'm using MapTool/Mote, but it would be nice to have the combats automated.

 

Still haven't hear from anyone. I'm guessing I'm going to have to wait until Monday to get this resolved?

 

I have contacted DriveThruRPG through their support. I have received two messages so far from them. The first one was included in my first post. Here is the second.

"Hello Again,
We are sorry for the continued inconvenience.
Might we please be able to confirm that you have contacted the publisher (http://d20pro.com/) with your support request? Unfortunately we are not privy to each publishers codes and you will need to contact them for further information. If you are still unable to use your product then please let us know and we will be happy to get you a refund as soon as possible.
Thank you for your business and please contact us with any further questions or concerns.
Jodie Thomas
Customer Service"

I have also submitted my problem via http://d20pro.com/contact/.

In short I've done everything I know how to do.

Jareth: I ask for so little. Just fear me, love me, do as I say and I will be your slave.
-Labyrinth

 

I have my order number. I just don't have anyway to activate my software. Or I don't know how.

I don't exactly know how any of this is suppose to work.

 

Alright done.

 

Awesome! Wow, an IP bug. Well, I'm happy now. Thanks grimjack!

edwardcd, Krilion_GD thanks for playing good cop/bad cop with me.

The guys at DriveThruRPG support surely tried to help too. There is no way they could have known it was an IP bug.

It might be helpful for them in the future to have a rundown of what is suppose to happen, and to go through that with their customers so they can collectively figure out what the problem is.

I still don't understand what was suppose to happen. I was relaying on a few assumptions, some possibly outdated forum posts, and my sense of fairness. And all three of those are flawed.

I can take a lot, but not knowing is the hardest thing.