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New installation, can't download licenses

Discussion in 'Bug Reports & Installation Support' started by dalillama, Aug 26, 2019.

  1. dalillama

    dalillama New Member

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    Hello.

    I recently installed d20Pro on my home desktop as I wanted to play around and hopefully get a game running with some remote friends. However, upon finalizing the installation, I found that my DM+4 seat license was unavailable to download. Thinking that it might be an issue it being on my Surface, I removed the license from there. Upon logging back in, now my Surface doesn't show any available licenses for my account, not even the free trial license.

    Upon a successful login, I'm only presented with the option to purchase a new license, not to download licenses already associated with my account.

    Do license expire after a period of time?
     
  2. Krilion_GD

    Krilion_GD Production/Community Manager
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    It does not, nope ..

    What is the name and email on the account? (PM me if you do not wish to post it here)
     
  3. dalillama

    dalillama New Member

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    PM sent!
     
  4. Krilion_GD

    Krilion_GD Production/Community Manager
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    and replied, that should square you away :)
     
  5. dalillama

    dalillama New Member

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    Thank you so much!
     

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