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Won't recognize my license code

Discussion in 'General Discussion' started by Noffham, Oct 17, 2009.

  1. Noffham

    Noffham New Member

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    I purchased d20 pro at Gen Con. I set-up my account username: FirstnameLastname, etc. When I click on download license and enter the code I got at Gen Con, I get a "no licenses" message.

    Help!
     
    #1 Noffham, Oct 17, 2009
  2. Dan

    Dan Member

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    Noffham, I've noted this and escalated the problem. Someone will contact you shortly to resolve the issue - don't fret!
     
    #2 Dan, Oct 18, 2009
  3. Glav

    Glav New Member

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    Noffham,

    First off - sorry for the problems you are having. Can you give me the username and/or email address that you used when you created your account? You can send me a Private Message so that it's not recorded on the Forum. I can then look through our server logs for any problems that may have occurred. I'll get back to you with what I find and we'll figure this out.

    --Glav
     
    #3 Glav, Oct 20, 2009
  4. Noffham

    Noffham New Member

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    PM sent. Thanks.
     
    #4 Noffham, Oct 25, 2009
  5. Guilbertte

    Guilbertte New Member

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    My problem is i can't used my license code. they give me a code but it wont work.

    i contacted them trough e mail but n response at all.

    what is the matter with it.?
     
    #5 Guilbertte, Sep 23, 2010
  6. Leathermartini

    Leathermartini New Member

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    Are you on your home network, a work/school one or something else? It is possible that there is a firewall or other networking equipment blocking the traffic.
     
    #6 Leathermartini, Sep 24, 2010
  7. Daggeth

    Daggeth New Member

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    Guilbertte, are you able to start d20Pro and create an account?
     
    #7 Daggeth, Sep 24, 2010
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